Returns & Exchanges

At CAINTÈ, we strive for perfection in every piece; however, if you are not completely satisfied with your purchase, you can return or exchange your items within 14 days of delivery. All returned items must be in their original, unworn condition with all protective packaging and tags intact.

1

Initiate Your Request

Visit our online return portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in the original CAINTÈ box and include the completed return form to ensure your request is processed efficiently.

3

Ship the Items

Attach the provided prepaid shipping label to your package and drop it off at your nearest authorized courier location.

4

Receive Your Refund

Once our quality assurance team inspects and approves your return, your refund or exchange will be processed within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing